Services & Support

We’re here to help.

Services and support

Assisting you on your video analytics journey

VisualCortex is the world’s best plug-and-play Video Intelligence Platform. But, we’re also here to help. Work with our team to determine your optimal set-up and customization requirements.

Submit a support request

Need some help with your VisualCortex environment? Whether it’s a system error, help to complete a task in VisualCortex or a feature enhancement request, complete the below form and our Customer Success Team will jump on it!



Email support

Log a support ticket or submit a question to our dedicated support team: [email protected]

Chat support

Message a VisualCortex expert to get fast answers on essential product questions.

Help Center

Search our online Help Center for answers to common questions, to browse our latest product Release Notes, and to submit a support request.



Implementation evaluation

Have our experts evaluate your deployment requirements and design a VisualCortex implementation plan for your organization.


Engage our team to help install and configure your VisualCortex system.


Appoint VisualCortex to deploy a fully-managed hosted environment on your behalf.

System Maintenance

System Maintenance

Version upgrade support

Enlist our team to help migrate your VisualCortex environment from one version to another.

health check

Ask our experts to review our VisualCortex environment and recommend enhancements.

Training & certification

Improve your VisualCortex acumen by participating in one of our certified training courses.

Ready to unleash the value of your video?

Get in touch with the VisualCortex team today